Banking Center Operations Manager

3 weeks ago


Manteno, Illinois, United States Midland States Bank Full time
Job Description

The role of Assistant Banking Center Manager at Midland States Bank is to oversee the daily operations of a banking center. This includes managing staff, ensuring quality customer service, and driving sales growth.

As a key member of the team, you will be responsible for implementing policies and programs to achieve company objectives. You will also work closely with the Banking Center Manager to ensure seamless execution of day-to-day tasks.

Your primary focus will be on coaching and motivating staff to provide exceptional customer service and sell banking services to retail customers. You will also be responsible for training and developing employees to cross-sell bank products and deepen customer relationships.

In addition to these responsibilities, you will assist in the delivery of quality customer service, track and monitor sales, and accurately process customer transactions. You will also participate in bank-sponsored community activities and serve as relief or backup ABCM in other locations.

This role requires strong leadership skills, proficiency in profiling and referring to banking partners, and a commitment to Midland States Bank's core values. The ideal candidate will have 2-3 years of relevant work experience and a broad knowledge of bank systems, consumer loans, and deposit accounts.



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