Dispatch and Operations Associate

3 weeks ago


Overland Park, Kansas, United States Turners Consumer Service Inc. Full time

Turners Consumer Service Inc. is hiring a Customer Service Coordinator to manage the scheduling and workflow of our service technicians. The ideal candidate will have excellent communication skills and be able to de-escalate difficult situations. As the first point of contact for customers, strong organizational skills are essential.

Job Description:
  • Manage Customer Expectations: Answer incoming phone calls and schedule service appointments efficiently. Manage customer expectations regarding service call timing, technician arrival, and service scope. Address and resolve customer concerns or complaints, ensuring customer satisfaction.

  • Schedule Technicians: Assign service calls to technicians based on their location, skill set, and the complexity of the job. Monitor technician locations and availability throughout the day to optimize scheduling and minimize delays. Adjust schedules in real-time to accommodate emergencies, cancellations, or additional service needs.

  • Administrative Tasks: Process completed service tickets, ensuring accuracy and proper filing of documentation. Handle out-of-warranty service calls and ensure that proper billing codes are used. Process customer payments including credit cards, checks, and cash transactions.

The estimated salary for this position is $55,000 - $75,000 per year, commensurate with experience.

This is a Monday-Friday, 8am - 5pm position. We offer a competitive benefits package, including 401(k) matching, paid time off, and free uniforms.



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