Front End Associate Leader

7 days ago


Blythewood, South Carolina, United States Food Lion Full time

About the Role:

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We are seeking a Customer Service Manager to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service and ensuring that our stores run smoothly and efficiently.

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Responsibilities:

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  • Provide fast, easy, flexible, and friendly service to our customers">
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar">
  • Ensure work station and front end area of the store have a neat and clean presentation">
  • Perform tasks of sales associate when scheduled or as needed per the surge plan guidelines">
  • Perform tasks of the customer lead as needed to ensure service standards are maintained">
  • Maintain alertness and call for assistance when needed to service customers per service standards">
  • Be courteous and helpful to other associates">
  • Wear the Food Lion uniform, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code">
  • Adhere to all company guidelines, policies, and standard practices">
  • Observe and correct all unsafe conditions that could cause associate or customer accidents">
  • Notify QA of any cleaning issues or maintenance required on front end">
  • Successfully complete computer-based training (CBT) and training aid courses">
  • Perform all other duties as assigned">
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Requirements:

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To be successful in this role, you will need:

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  • ">
  • High school graduate or equivalent preferred">
  • Effective communication and customer service skills">
  • Ability and willingness to learn multiple tasks and technical requirements of the job">
  • Ability to perform the technical requirements of cashier and service center">
  • Must meet minimum age requirements to perform specific job functions">
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations">
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Salary: $55,000 - $65,000 per year


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