VITEC Operations and Customer Support Specialist
3 weeks ago
We are seeking an Operations and Customer Support Specialist to join our team at VITEC. As an integral part of our operations department, you will be responsible for ensuring seamless customer experience, efficient order management, and effective collaboration with internal teams.
About the Role:
The ideal candidate will have a strong background in operations, customer service, or a related field. You will possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.
Key Responsibilities:
- Customer Operations:
- Manage customer orders from receipt to delivery, ensuring timely and accurate processing.
- Resolve customer inquiries and issues through proactive communication and issue resolution.
- Order Tracking and Processing:
- Utilize CRM and ERP systems to track and manage orders, including updates on stock levels and shipping schedules.
- Loan Management:
- Process loans and returns, maintaining accurate records and communicating with customers as needed.
- RMA and Inventory Management:
- Coordinate returns, replacements, and exchanges, ensuring accurate inventory levels and customer satisfaction.
- Administrative Support:
- Provide administrative support to the operations team, including data entry, filing, and record-keeping.
- Collaboration and Communication:
- Work closely with internal teams, including sales, marketing, and customer support, to ensure seamless communication and issue resolution.
Requirements:
- High school diploma or equivalent required; associate's degree or higher preferred.
- 1-2 years of experience in operations, customer service, or a related field.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment with multiple priorities.
- Proficiency in CRM and ERP systems, including Salesforce and Epicor.
What We Offer:
VITEC offers a competitive salary range of $45,000 - $60,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.
Location:
This position is based in Atlanta, GA, with potential for remote work arrangements. If you are a motivated and detail-oriented individual with a passion for operations and customer support, we encourage you to apply.
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