IT Support Analyst

17 hours ago


Newington, Connecticut, United States State of Connecticut Full time

**Job Title:** IT Support Analyst

We are seeking a skilled IT Support Analyst to join our team at the State of Connecticut. As an IT Support Analyst, you will be responsible for providing technical support and ensuring the smooth operation of our information technology systems.

**Key Responsibilities:*

• Provide technical support to the user community

• Troubleshoot hardware and software issues

• Instruct users on proper usage of technology

• Communicate DTS policies and guidelines to users

• Keep computer inventory updated

• Track licensed software products

• Generate usage reports for management

• Install computers and other electronic equipment

• Route wires under desks

**Requirements:**

• Six (6) years of experience in information technology (IT) operations, programming, systems/software development or another IT-related support area

• One (1) year of the General Experience must have been performing professional information technology work in such areas as: installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems; network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution

• College training in management information systems, computer science or information technology-related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree

• A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience


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