Medical Equipment Delivery Specialist

3 weeks ago

Saint Paul, Minnesota, United States Rotech Full time
About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We empower patients to manage their health and treatment at home by delivering high-quality medical products and services through hundreds of locations across 45 states.

Job Summary
We are seeking a dedicated Patient Service Technician to join our team. In this position, you will be responsible for delivering and setting up equipment at the delivery address. You will educate patients and/or caregivers on the safe use and maintenance of the delivered item.

Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)
  • Adhere to company policies and procedures in regards to using personnel protective safety equipment and services.
  • Assist in resolving customer equipment problems under emergency conditions.
  • Assist with implementation of quality improvement programs to meet company and JCAHO standards.
  • Assume on-call responsibilities during non-business hours in accordance with company policy.
  • Communicate to supervisor any vehicle problems or conditions which would otherwise compromise the vehicle's safe operations.
  • Complete shipping papers when transporting hazardous materials in accordance to Rotech policy and procedures.
  • Complete written patient visit reports following setup and follow-up visits per company policy.
  • Deliver and educate patients on the safe use and maintenance of respiratory and HME equipment in the home or office setting.
  • Develop and maintain working knowledge of current HME products and services offered by the company; and all applicable governmental regulations.
  • Develop basic reimbursement knowledge, completely document all information.
  • Develop technical knowledge, as appropriate, of the HME or respiratory products.
  • Maintain assigned company vehicle in a clean and safe working condition.
  • Maintain delivery activity database.
  • Maintain home oxygen systems in patients' homes per company policy.
  • Manage territory to reach service goals and deliver equipment and oxygen as required in accordance with industry standards and applicable federal, state, and local governmental regulations.
  • Prepare and maintain written company records to include invoices, work orders, manifests, and logs.
  • Process all orders and required paperwork in a timely and accurate manner.
  • Report equipment hazards and/or product incidents as required in accordance with company policies.
  • Perform other duties as assigned.

Travel
  • Travel via company vehicle required to patient's homes for set-ups and reoccurring delivery.

Qualifications
Employment is contingent on:
  • Background investigation (company-wide).
  • Drug screen (when applicable for the position).
  • Valid driver's license in state of residence with a clean driving record (when applicable for the position).

Required Education and/or Experience
  • High school diploma or GED equivalent, required.

Preferred Education and/or Experience
  • Experience with medical equipment, preferred.
  • One year of related work experience, preferred.
  • Medical terminology, preferred.

Skills and Competencies
  • Accurately perform simple mathematical calculations.
  • Effectively communicate in English; both oral and written.
  • Interpret a variety of communications (verbal, non-verbal, written, listening, and visual).
  • Maintain confidentiality, discretion, and caution when handling sensitive information.
  • Multi-task along with attention to detail.
  • Self-motivation, organized, time-management, and deductive problem-solving skills.
  • Work independently and as part of a team.

Machines, Equipment, and Technical Abilities
  • Email transmission and communication.
  • Internet navigation and research.
  • Microsoft applications; Outlook, Word, and Excel.
  • Office equipment; fax machine, copier, printer, phone, and computer and/or tablet.
  • Mechanically inclined for the repair and troubleshooting of equipment.
  • Successfully demonstrates loading, unloading, and proper tie-down procedures as per company policy of transported cargo.
  • Understands use of all applicable home respiratory equipment and supplies.

Physical Demands
  • Lift and carry office equipment at times.
  • Requires sitting, walking, standing, talking, and listening.
  • Requires close vision to small print on computer and/or tablet and paperwork.
  • Requires lifting (minimum of 65 pounds) and transporting of patient equipment.
  • Requires contact with patients and equipment with potential exposure to contagious pathogens.
  • Requires driving a company vehicle for the majority of the workday.
  • Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy
    • Medical Evaluation and Fit Testing Compliance in a timely manner.
    • Annual Recertification.
    • Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines.

Rotech Information Benefits
  • 401k.
  • Medical, Dental, and Vision.
  • Life Insurance and Disability.
  • Generous Paid Time Off and Paid Holidays.
  • Employee Discount Program.
  • Employee Recognition Program.
  • Bonus and Incentive Opportunities.
  • Mileage reimbursement (when applicable for the position).
  • Telephone reimbursement (when applicable for the position).

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