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Room Service Operations Manager

2 weeks ago

Orlando, Florida, United States Loews Hotels At Universal Orlando Full time

Are you ready to take your career to the next level? Do you have a passion for delivering exceptional guest service and leading a team of hospitality professionals? Look no further As a Room Service Supervisor with Loews Hotels at Universal Orlando, you will have the opportunity to work in a fast-paced and dynamic environment, providing unforgettable experiences for our guests.

About Us

Loews Hotels at Universal Orlando is a premier resort destination, offering world-class amenities and services to our guests. Our team of hospitality professionals is dedicated to providing exceptional service and creating lasting memories for our guests.

Job Summary

The Room Service Supervisor will be responsible for leading a team of servers, hosts/hostesses, and other support staff to achieve excellent service results. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Responsibilities
  • Manage the daily operations of the room service department
  • Lead a team of servers, hosts/hostesses, and other support staff
  • Monitor inventory levels and order supplies as needed
  • Ensure high standards of guest service and resolve any issues promptly
Requirements
  • Previous supervisory experience in a hospitality or food and beverage environment
  • Strong leadership and communication skills
  • Able to work a flexible schedule, including evenings, weekends, and holidays
  • High school diploma or equivalent required; degree in hospitality or related field preferred
What We Offer

Loews Hotels at Universal Orlando offers a comprehensive benefits package, including:

  • Competitive salary and bonus structure
  • Opportunities for professional growth and development
  • Free meals while on duty
  • Discounts on hotel stays and theme park tickets
  • Access to employee recognition programs and awards