Dental Patient Experience Representative

3 weeks ago


Converse, United States Jefferson Dental and Orthodontics Full time
Job Title:

Customer Service Representative

Company Overview:

We are Jefferson Dental & Orthodontics, a trusted friend to our patients for over 50 years. Our team believes in taking a personal approach to dentistry, providing a unique experience for each patient. We're committed to excellence, not just clinically, but also in building relationships of trust, open communication, and a collaborative office culture.

Salary:

$13/hour, with bonuses up to $800/month*, competitive pay and bonus structure.

Job Description:

We're looking for a skilled Customer Service Representative to join our Front Desk team as a Patient Concierge. This role is perfect for someone who enjoys interacting with people, is organized, adaptable, and comfortable managing diverse teams while handling changing priorities.

Key Responsibilities:
  • Provide excellent customer service to patients
  • Be the first impression welcoming patients to the office and the final friendly face they see after their visit
  • Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned
Requirements:

To be successful in this role, you'll need:

  • Customer service experience
  • High School Diploma or equivalent required
  • Intermediate Microsoft office proficiency, specifically Excel, Outlook, and Word
Benefits:

We offer a wide variety of benefits, including:

  • Competitive pay and bonus structure – starting salary $13/hour and bonuses of up to $800/month*
  • New Grads welcome
  • Growth and advancement opportunities for leadership roles
  • Vacation and PTO
  • $25,000 of Company-paid Life Insurance
  • Wide variety of additional benefits including:
  • Medical
  • Dental
  • Vision
  • Short-term and Long-term Disability
  • Health Saving Account
  • Flexible Spending Account
  • Dependent Care Spending Account
  • Supplement Life Insurance for you or your dependents
  • 401(k)
  • Accident
  • Critical Illness
  • Identity Protection
  • Team Member Assistance Program


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