Customer Service Representative

2 weeks ago


Charlotte, North Carolina, United States The UPS Store Full time
Job Title: Full-Time Center Associate

The UPS Store is seeking a highly skilled and customer-focused Full-Time Center Associate to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.

Key Responsibilities:

  • Customer Service: Provide world-class customer service to all retail customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Package Processing: Receive and process packages for courier shipment, ensuring accurate and efficient handling.
  • Equipment Operation: Operate various equipment and devices, including copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including best-value options and industry trends.
  • Team Collaboration: Work collaboratively with the UPS Store team to achieve sales and customer service goals.

Requirements:

  • Education: High school diploma or equivalent required.
  • Skills: Strong computer skills, including Microsoft Office and Adobe Suites; excellent phone skills; and strong verbal and written communication skills.
  • Physical Demands: Ability to lift 40+ pounds.

What We Offer:

The UPS Store offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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