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Night Auditor

2 months ago

Portland Maine, United States Westin Portland Harborview Full time
Job Summary

We are seeking a highly skilled and detail-oriented Night Auditor to join our team at the Westin Portland Harborview. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing exceptional customer service to our guests.

Responsibilities:
  • Register guests, make reservations, and prepare daily reports
  • Balance transactions and maintain accurate financial records
  • Assist overnight security with addressing guest issues and handling emergency situations
  • Perform cash handling and maintain cashiering responsibilities
  • Run reports as required for Food and Beverage audit
  • Complete the Night Audit checklist for computer procedures daily
  • Balance the day's work, including movie revenue, telephone postings, valet laundry, server's and desk agent's paperwork, etc.
  • Maintain Front Office computer system operation according to Aimbridge Hospitality standards
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures according to Aimbridge Hospitality standards
  • Maintain proper record keeping (i.e. log books, etc.) according to Aimbridge Hospitality standards
  • Be familiar with all Aimbridge Hospitality's policies and house rules
  • Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills
  • Maintain radio contact with other associates during entire shift
  • Have a working knowledge of security procedures
  • Ensure associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates
  • Prepare and distribute the Daily Flash Report as needed
  • Transfer the master or house accounts as necessary
  • Distribute work (i.e. revenue printouts, charge and paid folios, vouchers, and checks, etc.) as directed by S.O.P.'s
  • Train any new Night Auditors as requested by management
  • Run morning reports according to Aimbridge Hospitality procedures
  • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's
  • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area
  • Handle items for 'Lost and Found' according to the standard
  • Complete any reports as requested by management in a timely manner
  • Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary, distribution of credit 'Watch List', and preparation of daily revenue summary)
  • As applicable to the hotel, assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques and maintains a clean, organized environment for guests
  • Attend meetings as required by management
  • Perform any other duties as requested by the Guest Services Manager or any other member of management
Requirements:
  • At least 1 year of progressive experience in a hotel or a related field required
  • High School diploma or equivalent required
  • First Aid and CPR/AED certification is strongly preferred, but training can be provided by the hotel
  • Must display sound judgment and the ability to make responsible decisions independently
  • Knowledge of accounting principles strongly preferred
  • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations
  • Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high-pressure situations
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must have the ability to assimilate complex information and data from different sources and manipulate to meet the constraints of the particular need
  • Must be able to work with, and comprehend, financial information
  • Must know basic arithmetic functions
  • Must be able to work in a self-managed environment
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
  • Must maintain composure and objectivity under pressure
Benefits:
  • After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan