Care Coordination Specialist

2 months ago


Harriman, Tennessee, United States Summit Medical Group Full time
Job Summary

Summit Medical Group is seeking a highly skilled Care Coordination Team Member to join our team. As a key member of our healthcare operations team, you will play a vital role in ensuring the smooth delivery of patient care services.

Key Responsibilities
  • Communication and Patient Support: Provide exceptional communication and support to patients and staff through various channels, including phone, email, and online chat.
  • Appointment Scheduling and Management: Utilize our computerized scheduling system to schedule and reschedule appointments, ensuring timely and efficient management of patient appointments.
  • Record Keeping and Data Management: Maintain accurate and detailed patient records using our management information systems, ensuring seamless data management and reporting.
  • Referral and Authorization Management: Assist patients with completing authorizations, managing referrals, and coordinating prescription refills, ensuring timely and efficient resolution of patient issues.
  • Quality Improvement and Compliance: Participate in site-level quality improvement activities, contributing to the evaluation and improvement of site performance and patient care quality.
  • Training and Development: Assist in the training and orientation of new personnel, ensuring a smooth onboarding process and effective knowledge transfer.
Requirements
  • Education: High School Diploma required; college or vocational credit preferred.
  • Experience: Clinical experience preferred; insurance company, manager care, call center, procedural, and customer service experience also preferred.
About Summit Medical Group

Summit Medical Group is East Tennessee's largest primary care organization, providing healthcare services to over 370,000 patients through 87 practice locations in 19 counties. Our organization is committed to the health of our community and our employees, offering a comprehensive employee wellness program and a commitment to quality patient care.



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