Retail Computer Specialist

2 weeks ago

Saint Louis Park, Minnesota, United States Micro Center Full time
Computer Technician Job Description

MICRO CENTER is the nation's leading computer and electronic device big box retailer. Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business.

We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

Key Responsibilities:
  • Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment, and other retail products sold in the store.
  • Recommend various service solutions, including data backups, anti-virus, extended warranties, and support subscriptions.
  • Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices, including desktops, laptops, mobile phones, TVs, and monitors.
  • Assemble custom computers sold by our expert build-your-own (BYO) sales team.
  • Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies.
  • Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked.
  • Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis.
Requirements:
  • High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred.
  • CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. Apple certifications highly desirable.
  • Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities.
  • Physical requirements: lift up to 50 lbs., stand for prolonged periods of time.
  • Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays.
Benefits:
  • Flexible Schedules & Excellent Pay
  • Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates
  • Employee Discount that includes a Friends & Family Discount Program
  • Tuition Reimbursement & Education Discounts
  • Paid Time Off for Regular Associates
  • 401K Plan with Company Match
  • Esteemed Vendor & Company Job Training
  • Career Advancement Opportunities

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