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Housekeeping Floor Manager

2 months ago

Dallas, Texas, United States AccorHotel Full time

**Job Summary**

AccorHotel is seeking a highly skilled and experienced Housekeeping Floor Supervisor to join our team at Fairmont Dallas. As a key member of our Housekeeping department, you will be responsible for supervising, training, and inspecting the performance of assigned staff, ensuring that all procedures are completed to the hotel's high standards.

**Key Responsibilities**

  • Supervise and train assigned staff, including Room Attendants, Turndown Attendants, Housepersons, Lobby Attendants, and Linen Runners.
  • Inspect the performance of assigned staff, ensuring that all procedures are completed to the hotel's standards.
  • Assist in maintaining a clean and organized work environment, including the inspection of supply levels and the assignment of designated personnel to rectify any deficiencies.
  • Check Room Attendant's carts for proper supplies, neatness, cleanliness, and mechanical problems.
  • Inspect rooms cleaned by assigned Room Attendants, using a designated checklist.
  • Directly contact Room Attendants and relay any deficiencies to be corrected.
  • Update room status via the guest room phone, after approving cleanliness and condition in accordance with departmental standards.
  • Check vacant rooms, verify status, and update status of discrepant rooms throughout the shift.
  • Check DND rooms and verify status.
  • Counsel Room Attendants on any discrepancies.
  • Complete work orders for maintenance repairs and submit to Housekeeping Administrative Assistant.
  • Contact Engineering directly for urgent repairs.
  • Conduct training of staff as assigned.
  • Provide feedback on staff performance to manager.
  • Report disciplinary problems to manager and participate in the counseling of colleagues.
  • Document pertinent information in department log book.
  • Complete all paperwork and closing duties before leaving.
  • Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
  • Assist in other areas of Housekeeping as assigned.

**Requirements**

  • High school graduate, some college.
  • 3 years experience as Room Attendant.
  • Knowledge of proper cleaning techniques, requirements, and use of equipment.
  • Knowledge of proper chemical handling.
  • Some English required; fluency in English, both verbal and non-verbal, is preferred.
  • Compute mathematical calculations.
  • Supervisory experience.
  • Fluency in a second language, preferably Spanish.
  • Previous guest relations training.

**What's in it for you**

  • Competitive salary and benefits package.
  • Opportunities for career development and advancement.
  • Complimentary shift meal.
  • Employee benefit card offering discounted rates in Accor worldwide.
  • Learning programs through our Academy designed to sharpen your skills.
  • Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21.
  • Career development opportunities with national and international promotion opportunities.