ServiceNow Administrator/Developer

2 weeks ago


Wake Forest, North Carolina, United States Resource Informatics Group Full time
ServiceNow Administrator/Developer

Resource Informatics Group is seeking a highly skilled ServiceNow Administrator/Developer to join our team. As a key member of our IT department, you will be responsible for implementing and maintaining the ServiceNow CSM application and processes, leveraging the CSM framework to drive business value.

Key Responsibilities:
  • Implement and maintain the ServiceNow CSM application and processes, ensuring seamless integration with existing IT systems.
  • Develop and execute continuous improvement initiatives to enhance process efficiency and service delivery.
  • Collaborate with cross-functional teams to identify and prioritize business requirements, ensuring alignment with organizational goals.
  • Provide expert-level support for ServiceNow-related issues, ensuring timely resolution and minimal disruption to business operations.
  • Stay up-to-date with the latest ServiceNow features and best practices, applying this knowledge to drive process improvements and optimize service delivery.
Requirements:
  • Proven experience working in the governmental sector (local, state, or federal) with a strong understanding of FedRamp administration standards.
  • Excellent verbal and written communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders.
  • Ability to obtain a security clearance, as required by the organization.


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