Senior IT Analyst

5 days ago


Columbus, Ohio, United States Chipotle Mexican Grill Full time

Transforming the Future of Fast Food

At Chipotle Mexican Grill, we're redefining the fast food experience by serving responsibly sourced, classically cooked, real food with wholesome ingredients. As a Senior Analyst, IT Corporate Support, you'll play a crucial role in supporting our corporate locations and remote users with high-quality desktop systems and corporate applications.

The Opportunity

You'll be responsible for providing exceptional customer service, installing and troubleshooting Windows/Mac laptops and peripherals, and collaborating with various IT teams. Your strong customer service skills and commitment to corporate-user satisfaction will be essential in this role.

Key Responsibilities

  • Provide end-user support for workstations and general office support for IT-related equipment.
  • Maintain and troubleshoot desktop applications, including virus protection, workstation backups, and MS Office.
  • Manage an ongoing queue of service support tickets and provide training to users on tools and applications.
  • Utilize Chipotle's problem management solution to open, manage, and resolve tickets in a timely manner.
  • Identify IT processes at corporate offices in need of improvement and implement changes to streamline and automate processes.
  • Assess user and support needs for new processes and create, document, and communicate those needs to the IT Governance Team.
  • Suggest changes to desktop/laptop hardware environments, test their impact, and carry out implementation.
  • Analyze the effectiveness, upgrade, and maintenance of desktop applications.
  • Maintain inventory par levels for all necessary hardware and software components.
  • Determine company-wide desktop/laptop hardware needs, order new hardware, configure new and replacement hardware, and track desktop/laptop hardware assets.

Requirements

  • Advanced technical degree in a related field or equivalent education and experience.
  • 3-5 years of experience supporting computer hardware and software in an official capacity.
  • Knowledge of Windows, Apple OS, and Mobile OS, including peripheral software and hardware installation, configuration, and maintenance.
  • Working knowledge of all versions of Microsoft Windows and Active Directory Services.
  • Practical understanding of macOS and iOS devices.
  • Highly organized with excellent process management and prioritization skills.
  • Ability to multitask while maintaining a positive and calm demeanor in trying situations.
  • Ability to acquire and evaluate data.
  • Self-reliant, detail-oriented, objective, and focused on customer service with candor and honest communication.
  • Ability to work with confidential information.


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