Service Director

7 days ago


Lima, Ohio, United States Waterco of the Central States, Inc. Full time
Job Overview
Culligan by WaterCo is seeking a skilled Service Director to lead our water treatment operations team. As a key member of our organization, you will be responsible for managing the daily activities of our service staff, ensuring timely completion of tasks, and maintaining high levels of customer satisfaction.

Responsibilities:
• Supervise and coordinate the activities of service technicians, installers, and route drivers to ensure efficient and effective delivery of services
• Conduct daily reviews with team members to discuss performance, provide feedback, and set goals for improvement
• Review service orders and routes to verify billing accuracy and identify opportunities for revenue growth
• Assign and schedule daily service work, deliveries, and warehouse activities to optimize productivity and efficiency
• Develop and implement strategies to increase revenue through lead generation, approved incentive programs, and upselling of services
• Monitor and enforce company policies and procedures to maintain high standards of quality and safety
• Coach and counsel employees to improve performance and address any issues that may arise
• Perform routine inspections of equipment and facilities to ensure compliance with company standards
• Maintain accurate records of service activities, including time sheets, inventory control logs, and financial reports
• Collaborate with other departments to ensure seamless integration of services and resolve any issues that may impact operations

Requirements:
• 3-5 years of front-line supervisory or management experience in a related field
• 3-5 years of water treatment experience or plumbing background preferred
• Working knowledge of Microsoft Office programs, specifically Excel, Outlook, and Word
• Valid driver's license and all state-mandated special motor vehicle operations certificates
• Ability to motivate and lead others, with excellent communication and customer service skills

Compensation:
The salary for this position is estimated to be around $55,000-$60,000 per year, plus bonus potential and a company vehicle. Additionally, employees of Culligan receive a competitive benefits package and exclusive privileges, including medical, dental, vision, 401(K), product discounts, and paid time off.

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