Shift Team Lead
6 days ago
Job Title: Shift Team Lead
Estimated Salary: $48,000 - $58,000 per year
Overview:
Dairy Queen 41406 is seeking an experienced Shift Team Lead to join our team. In this role, you will be responsible for providing leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts.
Responsibilities:
- Lead and motivate hourly staff to achieve sales goals and deliver exceptional customer service.
- Assist in the management of specific areas of the restaurant during scheduled shifts.
- Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
- Conduct orientation, training and evaluation of crew members in all functional areas.
- Assist hourly employees at the point of sale in the execution of product promotions.
- Ensures guest service in all areas meets applicable standards for quality, value and cleanliness.
- Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
- May contribute in the execution of the restaurant's business plan through specific job assignments and projects as determined by the management team.
- Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
- Able to perform the duties of all other non-management positions.
- Informs immediate supervision promptly of all problems or unusual matters of significance.
- Perform other duties and responsibilities as requested by the management team.
Requirements:
- Three or more months of restaurant experience as an hourly employee strongly preferred.
- Qualified candidates must have excellent customer service and employee relation skills.
- Must be capable of supervising specific areas of the business in a fast-paced environment.
- Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
- Interact with the public and co-workers constantly during shifts.
- Must be able to work in and out of different temperature ranges.
- Capability to stand for long periods of time.
- Ability to lift up to 50 pounds.
- Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.
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