Registration Services Representative

7 days ago

Ely, Minnesota, United States Essentia Health Full time
Job Summary

We are seeking a highly skilled Patient Access Representative to join our team at Essentia Health. As a Patient Access Representative, you will play a critical role in ensuring that patients receive timely and professional service during the registration process.

Key Responsibilities
  • Interview patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
  • Obtain copies of insurance cards and other forms of identification, and update patient information in the medical record as necessary
  • Perform point of service data collection, including identifying and collecting patient co-payments and down payments, reconcile the cash drawer, and report daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
  • Maintain all assigned work queues according to supervisor's instructions and guidance
  • Interact positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
  • Answer incoming phone calls, schedule appointments, and refer to clinical team as needed
  • Sanitize registration equipment between each use and restock basic supplies
  • Perform other clerical duties as assigned
Preferred Qualifications
  • Previous Patient Access Representative or Patient Scheduler experience
  • Completion of Healthcare Business Insight's Patient Access 2nd Level Certification Program within six months of hire date
Work Environment

This position is located at the Ely Clinic and requires a Day Rotation schedule. The shift start and end times vary, and the hours per pay period are 0. The compensation range is $24.46 per hour, and the union is DC USWA Ely (DCUEL). The FTE is 0, and the position does not require weekend or call obligations. A sign-on bonus is not offered.

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