Customer Experience Associate
6 days ago
Company Overview
Enterprise Holdings is a leader in the mobility industry, operating Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. As one of the top places to work, we are committed to providing exceptional customer experiences.
We are seeking highly skilled Customer Experience Representatives (CXR) to join our team. This role involves providing superior customer service, facilitating rentals, and ensuring seamless transactions.
Estimated Salary: $14.96/hour
Job Description
As a Customer Experience Representative, you will be responsible for:
- Meet and greet customers in a professional, friendly, and timely manner
- Provide efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offer additional assistance by providing directions, maps, local area information, and appropriate service information
- Handle incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
Required Skills and Qualifications
To be successful in this role, you must have:
- At least 2 years of customer service or sales experience in retail, guest services, or administrative support
- A valid driver's license with no more than 2 moving violations and/or at-fault accidents on your driving record in the past 3 years
- No drug or alcohol-related convictions on your driving record in the past 5 years
Benefits
We offer a competitive compensation package, including:
- Paid time off
- Consistent full-time schedule
- Employee discount
- Retirement savings plan including 401(k) with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Schedule Availability
The schedule available for this position is Sunday, Monday, Thursday, Friday, and Saturday from 3:00 pm to 11:00 pm.
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