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Technical Support Professional
1 week ago
The Technical Support Professional will be responsible for monitoring and supporting critical operations of a global network, providing 24/7 coverage as part of our NOC team.
Responsibilities- Monitor all network capabilities, functions, and performance utilizing diagnostic tools and monitor systems.
- Create trouble tickets on all issues observed and accurately document customer contact via an online Ticketing system.
- Collaborate with other teams to resolve complex technical issues and improve overall system performance.
- Possess 1-2 years of Helpdesk Support Experience.
- Familiarity with standard operating procedures (SOP) and site-specific policies and procedures.
- Strong problem-solving skills and ability to work independently.