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Customer Engagement Specialist

2 months ago

Chester, Virginia, United States YMCA of Greater Richmond Full time

Position Title: Member Services Associate

Role Overview: The Member Services Associate plays a vital role in ensuring a positive experience for all members. This position involves:

  • Handling incoming calls professionally
  • Welcoming and assisting members in a friendly manner
  • Managing membership applications and renewals
  • Facilitating the registration process for various programs

Key Responsibilities:

  • Delivering outstanding customer service
  • Maintaining accurate membership records
  • Providing information about programs and services

Essential Qualifications:

  • Strong interpersonal and communication skills
  • Ability to work effectively in a team environment

Keywords: Customer Service, Membership Management