Audio Visual Installation Specialist

2 weeks ago

Connecticut, United States NWN Carousel Full time
Job Title: Senior Field Specialist - Audio Visual

NWN Carousel is seeking a highly skilled Senior Field Specialist - Audio Visual to join our team. As a key member of our team, you will be responsible for installing and troubleshooting complex audio visual installations within a team environment.

Key Responsibilities:
  • Perform high-level site surveys and relay client needs and environment considerations to the design team.
  • Staging and installation of complex multi-room audio visual manufacturer installations while coordinating with on-site trades, customer IT staff, and overseeing the field specialist team.
  • Train field specialists on new products released to market and proper audio visual standards.
  • Provide regular updates to the project manager and work with design engineers to ensure installs are implemented according to the SOW and proactively address potential site or design challenges with corrective resolutions.
  • Commission complex multi-room installations using room commissioner tool kits.
  • Work with programmers to install basic room control systems, with a solid technical grasp of the installation for complex control systems.
  • Commission audio visual manufacturer equipment by de-bugging control systems, configuring video EDID tables, and scalers to provide the best possible video resolution and configuring DSP for the highest fidelity audio.
  • Provide user and technical-level training on all installed systems.
  • Complete and submit installation and documentation checklists, including as-built drawings, configuration file backups, and site photos.
  • Ability to work with minimal supervision and act as a team lead for project implementations.
  • Recognize and appropriately escalate client issues to proper resources in the event resolution cannot be reached, including providing detailed and immediate notification and updates to key individuals/groups affected.
  • Maintain discipline and professionalism during all interactions and in all verbal or written communications.
  • Basic IP networking expertise and/or education.
  • Team contributor to overall team success and level of knowledge.
Requirements:
  • High school diploma or equivalent required.
  • Minimum 4-6 years' experience as a lead on professional audio visual installations.
  • Maintain valid driver's license.
  • Good driving record to ensure insurability.
  • Experienced with the installation and configuration of audio and video conferencing and their interpolation into a variety of room environments and larger audio visual installations.
  • Complete understanding of audio visual network requirements within larger networks.
  • Basic knowledge of VoIP and analog (POTS) phone systems.
  • Crestron Digital Media Certified, with a strong knowledge of the range of Crestron equipment and Toolbox software.
  • Biamp Tesira Certified, with a strong knowledge of gain structure, and room acoustics.
  • Infocomm CTS-I Certified, with a strong knowledge of industry standards and best practices.
  • OSHA Certified, with a strong knowledge of structure requirements and safety concerns.
  • Must be able to work independently as well as in a team environment and communicate daily install objectives to the field specialist while focusing on the full project timeline.
  • Strong troubleshooting, problem-solving, and analytical skills to diagnose and repair existing audio visual issues and proactively inspect and address concerns for new installs.
  • Ability to work in a high-stress environment.
  • Working knowledge of Microsoft Office products.
Physical/Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to:

  • Function in a high-pressure environment and to meet stringent deadlines for completing tasks.
  • Have manual dexterity to operate computer keyboard and standard office equipment.
  • Ability to assemble common computer, data network, and voice equipment including component installation (e.g., hard drives, rack-mount rails, etc.).
  • Be able to lift/move objects up to 75 pounds.
  • Remain seated or standing for long periods of time.
  • Travel extensively via automobile and other means of travel.
  • Work outside of normal business hours when needed.
  • Properly use a ladder in accordance with manufacturer's specifications.
  • Speak and hear.

NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation, or any other status or condition protected by local, state, or federal law.

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