Optometrist Assistant

We are seeking a highly organized and detail-oriented Receptionist to join our team at Visionworks of America. As a Receptionist, you will be responsible for providing exceptional customer service, managing patient records, and ensuring a smooth and efficient experience for our patients.

• Greets and assists customers, answering questions and providing information as needed.
• Schedules appointments and verifies insurance coverage.
• Maintains accurate patient records and performs preliminary testing data collection as directed.
• Handles medical coding, insurance research, and billing tasks.
• Provides administrative support to the medical team, including answering phones and responding to patient inquiries.
• Cleans and maintains the reception area, ensuring a clean and safe environment for patients and staff.
• Offers current promotions and pricing guidelines to customers, discussing benefits and features of the discount club card.
• Maintains outside and internal Doctor Referral log for medical patients.

• One year of experience in a medical office setting, preferably in an optical environment.
• High school diploma or equivalent, with 1-5 years of related job experience.
• Strong organizational skills, with the ability to work in a fast-paced environment.
• Excellent communication and problem-solving skills, with the ability to work effectively with patients and staff.
• Ability to work under stress, with interruptions and deadlines.
• Ability to use computer effectively and view computer screen.
• Exhibit empathy in all interactions.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds.

The noise level in this location is moderate (use of computers, printers and machines).

Activity

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

Walk

X

Sit

X

Use hands to touch, handle, or feel

X

Reach with Hands and Arms

X

Climb or balance

Stoop, kneel, crouch, or crawl

Talk or hear

X

Must be detail-oriented and well-organized.

Must be able to communicate clearly and effectively with other associates and clients.

Must be energetic and self-motivated.

Must be a team player.

Must be able to problem-solve.

Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.

Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.

As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times.

As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.

Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.

Compensation range for the roles is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.