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Member Services Coordinator

2 months ago


Plattsburgh, New York, United States Plattsburgh YMCA Full time
Job Overview

The Membership Desk staff will warmly welcome and assist all members, guests, and program participants. They will engage with members to uphold the standards of member experience. Acting as the primary point of contact, they will assess member needs and provide appropriate solutions.

Key Responsibilities:

  • Welcome and greet members upon arrival.
  • Engage proactively with members and potential members to identify their needs, directing them to the appropriate leadership when necessary.
  • Address member inquiries and requests, utilizing problem-solving skills to enhance member satisfaction. Maintain accurate member profiles through data collection.
  • Encourage and facilitate interactions among members.
  • Ensure the front desk area and lobby are clean and organized.
  • Provide detailed information regarding membership rates, programs, services, scholarships, and other amenities.
  • Prepare member records, issue membership ID cards, and manage registration and enrollment processes.
  • Assist with administrative tasks related to membership operations.
  • Support the mission of the YMCA and assist with center operations as required.
  • Report any health or safety hazards to maintenance staff promptly.
  • Greet all visitors entering the facility and adhere to relevant policies regarding sign-in/out procedures and monitoring youth.
  • Notify supervisors of any suspicious behavior or policy violations.
  • Multiple positions and shifts are available, with varying hours.

Qualifications:

  • Basic computer knowledge and data entry skills are essential.
  • Strong interpersonal abilities to quickly build rapport and trust.
  • Ability to thrive in a dynamic and flexible work environment.
  • Excellent written and verbal communication skills are required.