Club Operations Manager

1 day ago

Hawaiian Gardens, California, United States Taymax Group Full time
Job Title: Club Operations Manager

Hawaiian Gardens

21101 Norwalk Blvd, Hawaiian Gardens, CA 90716, United States of America

Pay : $26.00

We are seeking a highly motivated and experienced Club Operations Manager to join our team at Taymax Group.

The successful candidate will be responsible for overseeing the day-to-day operations of our fitness center, ensuring an exceptional member experience and driving business growth.

Key Responsibilities:

• Recruit, train, and develop a high-performing team of staff members, including Assistant Managers, Member Service Representatives, Trainers, and Custodians.

• Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff adheres to superior customer service guidelines.

• Staff Management

• Schedule staff and ensure all shifts are covered.

• Ensure staff provides exceptional customer service at all times.

• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.

• Administration and processing of all weekly/bi-weekly employee payroll.

• Resolve employee issues or concerns.

• Manage progressive discipline and termination as needed.

• Lead by example with involvement in all front desk related activities.

• Greet members and guests, providing exceptional customer service to ensure everyone feels welcome.

• Answer phones in a friendly manner and assist callers with a variety of questions.

• Check members into the system, tour, and sign up new members, log amenities, and communicate updates or events to members and guests.

• Facilitate all member requests and help resolve any member issues and questions.

• Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily.

• Ensure the front desk area and lobby are clean and orderly.

• Participate in regular facility cleaning and club upkeep, such as mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.

• Ensure the safety of employees, members, and club property by determining when equipment or facilities are in need of repair and communicating to the Facilities Maintenance team in a timely manner.

• Manage marketing efforts by ensuring staff is aware and trained on all marketing promotions.

• Authorize expenditures and refunds. Make daily bank deposits.

• Prepare all HR-related forms and send to Corporate HR and Payroll Team.

• Track statistics and reports (weekly, monthly, annually).

• Provide backup support for any employee who is absent.

• Other duties as assigned based on club needs.

Requirements:

• Must be 18 years of age or older, have a high school diploma/GED equivalent, and have a passion for fitness and health.

• One to three years of experience in a management role preferred.

• Computer proficiency (Microsoft Suite) and the ability to learn systems quickly.

• Strong leadership, team building, and coaching skills.

• Direct experience managing customer-focused teams in the fitness or similar industry.

• Exceptional customer service and conflict resolution skills.

• A hard-working, enthusiastic, and energetic management style.

• Organization, problem-solving, and planning skills.

• Ability to work independently as well as part of a team.

• Must have a valid driver's license, acceptable driving record, and must have own reliable means of transportation.

Physical Demands:

• Continual standing and walking.

• Continual talking and listening in person or on the phone.

• Must be able to lift up to 50 lbs as well as bend, crouch, and reach on a daily basis.

• Will occasionally encounter toxic chemicals.

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Taymax Group never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.

TGCAIND

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.

Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, and any other protected characteristic.

Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at to make an accommodation request.

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