Pharmacy Operations Manager
3 days ago
We are seeking a highly skilled Pharmacy Operations Manager to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for overseeing the day-to-day operations of our pharmacy, ensuring efficient workflow, and providing exceptional customer service.
Key Responsibilities- Manage and supervise pharmacy technicians and cashiers to ensure smooth operations and high-quality patient care.
- Develop and implement processes to improve pharmacy workflow, efficiency, and customer satisfaction.
- Collaborate with pharmacists to ensure compliance with state and federal laws, regulations, and company policies.
- Lead training, coaching, and performance management of pharmacy technicians.
- Responsible for customer experience, including greeting customers, resolving complaints, and providing excellent service.
- Manage community outreach programs, including immunization clinics and community events.
- Develop and maintain strong relationships with retail partners and customers.
- Ensure accurate processing of insurance claims and resolve customer issues.
- Participate in key store/pharmacy meetings and communicate with pharmacy team members.
- High School Diploma or equivalent required.
- PTCB or ExCPT certification required (except in Puerto Rico).
- One year of work experience as a pharmacy technician in a retail or hospital setting required.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evening and weekend hours.
- Previous people management/leadership experience.
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
Walgreens offers a competitive salary range of $22.50 per hour - $31.00 per hour, depending on experience and qualifications. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Apply now to join our team and take the first step towards a rewarding career in pharmacy operations management
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