Office Manager

3 weeks ago

CT United States Hocon Gas Inc Full time

Hocon Gas Inc is a leading propane company in Connecticut, committed to delivering exceptional customer service and quality products. We are seeking a highly skilled Office Manager to join our team in Guilford, CT, and lead our Customer Service Representatives in providing top-notch support to our customers.

Key Responsibilities:

  • Team Leadership: Supervise and mentor a team of Customer Service Representatives, ensuring they have the necessary tools and resources to excel in their roles.
  • Customer Service: Develop and maintain a deep understanding of Hocon Propane and Oil products and services, customer account and billing processes, and policies and procedures related to product delivery and service.
  • Account Management: Provide exceptional customer account management by setting up and maintaining accurate account information and data, ensuring seamless customer interactions.
  • Administrative Support: Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities, ensuring timely and accurate financial management.

Requirements:

  • Experience: Minimum of 3 years of experience in a customer service role, with industry experience preferred.
  • Education: Minimum of a High School diploma or GED, with a solid understanding of Microsoft Office and data entry skills.
  • Skills: Ability to multi-task, prioritize assignments, and effectively manage customer calls and administrative responsibilities.

Why Hocon Gas Inc?

We offer a dynamic work environment, opportunities for growth and development, and a commitment to excellence in customer service. If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

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