Office Operations Manager

3 days ago


Craig Beach, Ohio, United States H&R Block Full time

H&R Block is committed to delivering exceptional customer experiences. As an Operations Admin, you will be responsible for ensuring that customers receive timely and effective support.

Key Responsibilities:

  • Respond to customer inquiries, resolve issues, and escalate concerns to management as needed.

  • Develop and maintain accurate records, including customer contact information and issue resolutions.

  • Collaborate with internal stakeholders to ensure seamless communication and coordination.

  • Develop and implement process improvements to increase efficiency and productivity.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

  • 1-3 years of administrative experience, preferably in a customer-facing role.

  • Excellent communication, organizational, and problem-solving skills.

  • Demonstrated ability to work independently and as part of a team.

  • Familiarity with Microsoft operating systems, networking connectivity, and computer peripheral equipment.


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