Lead UX Designer

3 days ago


San Francisco, California, United States Capital One Full time
Lead UX Designer

We are seeking a highly skilled Lead UX Designer to join our AI and ML Design team at Capital One. As a key member of our team, you will play a crucial role in designing exceptional GenAI-powered experiences for our customers and associates.

This role requires a strong understanding of human-centered design principles, as well as experience in designing and implementing GenAI-powered experiences. You will work closely with our product managers, tech experts, and other designers to develop and implement design strategies that meet the needs of our customers.

As a Lead UX Designer, you will be responsible for:

  • Collaborating with cross-functional teams to uncover customer and business needs for GenAI-powered experiences
  • Translating complex ideas into understandable concepts that evolve and enhance product experiences
  • Engaging in portfolio prioritization to help set the strategy and product road map for the team
  • Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
  • Advocating for the customer through human-centered design methods, including discovery, research sketch sessions, and user testing
  • Championing prioritization of design-centered product enhancements grounded in research and analysis
  • Working with partners and teams across various geographies
  • Embracing and advocating for an experience mindset

Additionally, you will be responsible for developing and evangelizing Design for GenAI best practices, principles, and patterns that all designers across Capital One can leverage.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.


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