Service Department Director

5 days ago


Western, Nebraska, United States ABSCO Solutions Full time
About the Role

The Service Department Manager is a leadership position responsible for overseeing the performance and accountability of our Service Department. This role provides strategic direction and management to field operations, ensuring seamless communication between the Service Department and all internal and external stakeholders.

Key Responsibilities
  • Collaborate with the Operations team to develop and implement project management processes
  • Manage Service scopes, approval, timeline, and changes for the duration of Service projects
  • Facilitate communication between internal and external teams, including sales, administration, design, and customers
  • Track performance of assigned initiatives and personnel, providing regular updates and insights
  • Assist in the management and development of Operations field and support personnel
  • Manage Service operations budget and coordinate project items for sub-contractors, per-diem, materials, and labor
  • Attend and participate in meetings to discuss corporate strategy, P&Ls, profitability, and other relevant topics
  • Ensure work completed meets manufacturer requirements, code requirements, product limitations, and customer needs
  • Provide feedback to Operations management to improve efficiencies and processes
  • Support customer relations and respond to customer inquiries to resolve planning and operational issues
  • Oversee central station monitoring and UL2050 accounts
Requirements
  • Three or more years' experience in low voltage electrical
  • High School diploma/GED required
  • One or more years' Service or Project Management experience
  • Budgeting and business analysis experience to provide reporting and financial presentations
  • Ability to travel as necessary to support the business
  • Possess a valid driver's license and clean driving record
  • Ability to pass background checks
  • Current or former EL06 and/or NICET II certification preferred
  • Knowledge of proper installation and capabilities of low voltage security and fire/life safety systems preferred
What We Offer
  • Competitive compensation commensurate with experience and skill-level
  • Comprehensive benefits package, including medical, dental, vision, LTD, Life, and company matching retirement plan
  • Company-paid time off (PTO)
  • Company-sponsored training/certifications NICET, L&I, CEU, and factory training
  • Company-provided laptop and phone; a vehicle may be provided, depending on business needs

Absco Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, disability status, protected veteran status, marital status, or any other characteristic protected by law.



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