Experienced Service Advisor
4 weeks ago
At Anderson Ford, we're seeking a skilled Service Advisor to join our team. As a Service Advisor, you'll play a vital role in ensuring our customers receive exceptional service and support.
We're a locally owned and operated dealership with a strong commitment to our employees and the community. Our employees are valued and supported, and we offer opportunities for growth and development.
What We Offer:
- Competitive compensation and bonus structure
- Free health insurance option available
- Dental and vision insurance available
- Short and long-term disability insurance
- 401(k) with company matching contribution available
- Earned paid vacations and holiday pay
- Immediate PTO days upon hire start date
- Employee appreciation celebrations
- Career advancement opportunities, promote from within
- Employee discounts on products and services
- Long-term job security
As a Service Advisor, you'll be responsible for:
- Overseeing service orders and the flow of the drive lane to ensure prompt, courteous, and effective service
- Taking ownership of the customer's experience by carrying out additional assignments that leave a positive impression
- Providing concierge support for owner inquiries, whether phone or in-person, to ensure seamless service
- Ensuring the daily inventory of technicians' time is consistently sold to service customers
- Distributing work between technicians efficiently
- Answering technical questions about vehicle problems, warranties, services, and repairs
- Maintaining a high level of customer satisfaction and adhering to company standards
To be successful in this role, you'll need:
- Minimum of 2 years of automotive service advisor experience
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
We're an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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