Customer Service Associate

6 days ago


Laguna Hills, California, United States PrideStaff Full time
PrideStaff South Orange County Mission Viejo is seeking a skilled Customer Service Representative to join their team. As a key member of the service operations team, you will be responsible for handling high-volume customer calls, responding to emails, and managing data entry tasks.

This temp-to-hire position offers a competitive hourly rate of $21-$24 per hour, based on experience, with opportunities for growth and development within the company. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to work efficiently in a fast-paced environment.

The role involves a range of responsibilities, including:
  • Answering high volumes of customer calls and inputting service calls into company software.
  • Responding to emails and other correspondence in a timely and professional manner.
  • Managing data entry tasks, including document scanning, faxing, and filing.
  • Preparing maintenance technicians' paperwork for the following week.
  • Contacting maintenance contractors' customers to schedule appointments and remind them of upcoming maintenance needs.

To be successful in this role, you should have:

  • A High School Diploma or equivalent.
  • Minimum 1-2 years' experience in an office setting.
  • Proficiency in Microsoft Office, particularly Word and Excel.
  • The ability to type at least 45-50 words per minute.
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal skills.


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