Customer Service Associate
1 week ago
**Overview:**
First Service Credit Union is a leading provider of financial services to individuals and businesses in the community. We are committed to delivering exceptional service and support to our members, and we are seeking a talented and dedicated individual to join our team as a Customer Service Associate.
**Job Description:**
This role is responsible for providing exceptional customer service to our members, handling various financial transactions, and promoting the features and benefits of our products and services. The successful candidate will have excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.
**Responsibilities:**
- Process various financial transactions, including deposits, withdrawals, transfers, and account maintenance functions.
- Provide assistance to members with account openings, loan applications, and other financial services as needed.
- Analyze member needs and make recommendations on products and services that meet those needs.
- Work effectively in a team environment to achieve business objectives.
**Requirements:**
- Up to six months of experience in the banking industry or cash handling experience.
- A high school education or GED.
- Knowledge of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
- Courtesy, tact, and diplomacy are essential elements of this job.
- Excellent customer service skills, attention to detail, and multi-tasking abilities.
**Skills and Qualifications:**
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will also have knowledge of banking regulations and requirements, as well as experience working with financial systems and software.
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