We are seeking a highly skilled and motivated individual to join our team as a Cannabis Guide at Parallel. As a key member of our retail team, you will be responsible for providing exceptional customer service, product knowledge, and guidance to our customers.

• Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport using established customer service model.
• Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
• Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.
• Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
• Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
• Maintain the cleanliness of the store on a daily basis.

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• 1 year in Retail or a related industry where customer service is critical
• Constantly operating a computer and other office machinery
• Strong attention to detail and ability to multitask and manage time effectively
• Excellent communication and organizational skills
• Ability to manage difficult situations and resolve in a timely and professional manner
• Microsoft Office Suite proficient level

• Experience in the Cannabis industry

• Employee discount
• 401k enrollment
• Pet Insurance
• Tuition Reimbursement Programs
• Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

Parallel is one of the largest privately-held, vertically-integrated, multi-state cannabis operators in the U.S. with active operations in five high-growth cannabis markets. We are building a leading well-being company and are looking for the best, most diverse talent to join our team.