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Front Desk Operations Manager

2 months ago

Edmond, Oklahoma, United States Marcus Hotels Full time

**Job Summary**

The Front Desk Supervisor is a key member of the Marcus Hotels team, responsible for overseeing the smooth operation of the front desk and ensuring exceptional guest experiences. This role requires a strong leader who can motivate and guide the front desk staff to deliver outstanding service and drive revenue growth.

**Key Responsibilities**

  • Supervise and train front desk staff to ensure excellent customer service and efficient check-in/check-out processes.
  • Monitor and control front office operations to maximize revenue and minimize costs.
  • Handle guest complaints and concerns in a professional and courteous manner.
  • Assist with room assignments, key management, and other front desk duties as needed.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
  • Conduct regular audits to ensure compliance with company policies and procedures.
  • Develop and implement strategies to improve front desk operations and increase guest satisfaction.

**Requirements**

  • Previous front desk experience in a hotel or hospitality setting.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and analytical skills.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

**What We Offer**

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.