Customer Service Representative
3 weeks ago
We are seeking a highly skilled and detail-oriented Customer Service Representative/Dispatch Coordinator to join our team at Brigham Heating and Cooling Inc. This role is ideal for individuals who enjoy working in a fast-paced environment and possess excellent communication skills.
About Us
Brigham Heating and Cooling Inc. is a family-owned company serving Northern Utah for over 40 years. We take pride in being your local HVAC experts, providing exceptional service with a small-town feel.
Job DescriptionThe successful candidate will be responsible for:
- Providing exceptional customer service via phone, email, and in-person interactions
- Managing dispatch operations, ensuring efficient scheduling and allocation of technicians
- Developing and maintaining reports to track customer interactions and technician performance
- Collaborating with the management team to resolve customer concerns and improve overall customer satisfaction
Requirements and Qualifications
- High School Diploma or equivalent required; Associate degree preferred but not necessary
- Strong computer skills, including proficiency in Microsoft Excel, Word, and Google applications
- Excellent interpersonal and communication skills, both written and verbal
- Able to work independently and as part of a team
- Attention to detail and ability to multitask in a fast-paced environment
- Ability to develop tools that create efficiencies within the department
Benefits
- Competitive salary: $45,000 - $55,000 per year (dependent on experience)
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
- Opportunities for advancement within the company
Work Environment
Our office is located in Northern Utah, and we offer a standard 8-hour shift with availability between 8:30 AM - 5:30 PM (1-hour lunch) and rotating on-call weekends.
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