Customer Service Representative

3 weeks ago


Brigham City, United States BRIGHAM HEATING AND COOLING INC Full time
Job Overview

We are seeking a highly skilled and detail-oriented Customer Service Representative/Dispatch Coordinator to join our team at Brigham Heating and Cooling Inc. This role is ideal for individuals who enjoy working in a fast-paced environment and possess excellent communication skills.

About Us

Brigham Heating and Cooling Inc. is a family-owned company serving Northern Utah for over 40 years. We take pride in being your local HVAC experts, providing exceptional service with a small-town feel.

Job Description

The successful candidate will be responsible for:

  • Providing exceptional customer service via phone, email, and in-person interactions
  • Managing dispatch operations, ensuring efficient scheduling and allocation of technicians
  • Developing and maintaining reports to track customer interactions and technician performance
  • Collaborating with the management team to resolve customer concerns and improve overall customer satisfaction

Requirements and Qualifications

  • High School Diploma or equivalent required; Associate degree preferred but not necessary
  • Strong computer skills, including proficiency in Microsoft Excel, Word, and Google applications
  • Excellent interpersonal and communication skills, both written and verbal
  • Able to work independently and as part of a team
  • Attention to detail and ability to multitask in a fast-paced environment
  • Ability to develop tools that create efficiencies within the department

Benefits

  • Competitive salary: $45,000 - $55,000 per year (dependent on experience)
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • Opportunities for advancement within the company

Work Environment

Our office is located in Northern Utah, and we offer a standard 8-hour shift with availability between 8:30 AM - 5:30 PM (1-hour lunch) and rotating on-call weekends.



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