Bank Service Representative

3 weeks ago


South Milwaukee, Wisconsin, United States Tri City National Bank Full time

At Tri City National Bank, we are seeking a talented Bank Service Representative to join our team.

Responsibilities:

  • Process customer transactions in accordance with Bank policy, e.g., deposits, withdrawals, payments, and cashing checks.
  • Perform a variety of transactions, refer bank products and services to new and existing customers, and embody the Tri City brand to create an unparalleled customer experience.
  • Aquire working knowledge of Bank's products, services, regulations, and procedures.
  • Maintain control of cash drawer, balance, and process all supporting documentation.
  • Effectively and efficiently respond to customer inquiries regarding account product, services, and general information while adhering to Bank's policies.
  • Project a professional image, including attitude, dress, and communication with customers and team members.
  • Consistently contribute to a cohesive team environment by demonstrating superior interpersonal skills, such as empathy, respect, and humility, while interacting positively with customers and team members.

Requirements:

  • High school education or equivalent knowledge of several subjects to express complex thoughts clearly in writing, perform mathematical calculations, and deal effectively with professionals and managers within and outside the Bank.
  • Demonstrate a high degree of customer service, including effective communication skills, sensitivity, judgment, and initiative.
  • Ability to handle high stress situations and maintain a high level of energy is essential.
  • Previous cash handling experience preferred.
  • Knowledge of departmental policies and procedures.
  • Ability to maintain the confidentiality of customer knowledge and data.
  • Ability to apply what is learned in training and on-the-job to execute daily work functions.

Work Environment:

Requires sitting, standing, bending, and reaching. May require light lifting. Requires manual dexterity sufficient to operate standard office machines. Requires normal range of hearing and vision.

Competencies:

Cost of Entry (Customer Focused, Action-oriented, Ethics and Values) plus: Listening, Problem Solving, Technical Learning, Technical Proficiency, Adapts to Change.

Tri City National Bank is an equal opportunity employer and welcomes applications from diverse candidates.



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