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Server Team Member

2 months ago

Upper Marlboro, Maryland, United States JACKMONT HOSPITALITY INC Full time
Job Summary

We are seeking a highly motivated and customer-focused Server Team Member to join our team at JACKMONT HOSPITALITY INC. As a Server Team Member, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience, and contributing to the success of our restaurant.

Key Responsibilities
  • Guest Service
    • Greets guests in a friendly and welcoming manner, building rapport and ensuring an enjoyable dining experience.
    • Asks questions to identify guests' preferences and tailors service to meet their needs.
  • Order Taking and Service
    • Prompts and accurately takes food and beverage orders from guests.
    • Ensures expedient service of food and beverages, checking frequently to ensure everything meets guests' specifications.
  • Menu Knowledge and Upselling
    • Learns and expertly recommends menu items and beverages to guests.
    • Upsells menu items and beverages to increase sales and enhance the guest experience.
  • Accountability and Communication
    • Identifies and addresses guest concerns in a professional and courteous manner.
    • Notifies management of any issues or concerns in a timely and efficient manner.
Requirements
  • Physical Demands
    • Ability to lift up to 30 pounds, deliver plates and food, and clear tables.
  • Communication and Interpersonal Skills
    • Ability to communicate effectively with guests and team members in a fast-paced environment.
    • Ability to work well in a team environment and provide excellent customer service.
  • Technical Skills
    • Ability to operate a point-of-sale system, make change correctly, and process credit card transactions accurately.