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Family Engagement Coordinator

2 months ago

Midvale Utah, United States The Road Home Full time
About The Road Home

The Road Home is a leading non-profit organization dedicated to providing essential services to individuals and families experiencing homelessness. Our mission is to empower people to step out of homelessness and back into their communities.

Job Description

Job Title: Family Engagement Specialist

Reports to: Supportive Services Supervisor

Location: Midvale Family Resource Center

Job Type: Full-time

Shift: Flexible, 9-5

Grade/Starting Salary: Grade 6/$18.90/hour

FLSA Status: Non-Exempt

EEO Class: Administrative Support Worker

Key Responsibilities:
  • Complete intakes when families enter shelter and ensure accuracy and completeness of data collected.
  • Help families access resources in the community and creatively problem-solve plans to move into stable housing and increase family resources and overall stability.
  • Collaborate with clients and other members of the Services team to establish funding eligibility for new families.
  • Orient new families to shelter with a trauma-informed approach, review shelter rules, and in-shelter resources available to guests.
  • Gather documents and create guest files for use in multiple departments.
  • Assist families in applying for vital documents upon entry to shelter.
  • Assist in the maintenance and upkeep of the shelter bed management process.
  • Provide support, training, and assistance to Family Advocate and Case Management staff with regard to intake paperwork and processes and ClientTrack data entry.
  • Coordinate efforts to gather complete and accurate client information across multiple departments and foster good interdepartmental relations.
  • Professionally represent the Family Engagement Team in meetings with other agency departments and community partners.
  • Attend weekly staff/staffing meetings.
  • Use agency vehicles to provide transportation for clients.
Crisis Management:
  • Utilizing the training provided to jump into high-stress situations in an effective and trauma-informed way.
  • Collaborate with the crisis clinician on individuals with a variety of mental health issues.
  • Ability to accept direction and constructive feedback from Supervisor.
  • Provide direct, trauma-informed case management services to guests, including crisis intervention, outreach, ongoing assessments, goal setting, creative problem-solving, agency and community resource utilization, and network building.
  • Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline.
Promoting Best Practice:
  • Demonstrate awareness and desire to understand diverse populations.
  • Ability to contribute to the Agency's commitment to enhancing awareness and appreciation.
  • A willingness to understand that housing first, harm reduction, low-barrier access to resources is best practice and essential to our mission at The Road Home.
  • Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline.
Requirements:
  • Experience working with diverse populations preferred.
  • Knowledge and experience in administrative duties, including clerical, computer literacy, and organizational skills required.
  • Direct service experience with difficult and vulnerable populations preferred.
  • Bilingual in Spanish or other languages preferred.