Client Support Professional

3 weeks ago


Honolulu, Hawaii, United States TEKsystems Full time
About the Role

This is a client-facing position that requires exceptional customer service skills and interpersonal communication skills. The ideal candidate will be able to manage difficult situations, respond promptly to client needs, and solicit feedback to improve service.

The role involves responding to requests for service and assistance from clients, meeting commitments to clients, and maintaining a courteous and professional demeanor while working under pressure.

Key responsibilities include:

  • Responding to client inquiries in a timely and professional manner
  • Managing complex issues relating to benefit information, claims adjudication, eligibility verification, and other TPA processes
  • Educating external customers about company roles and responsibilities, and providing information about benefits and prior authorization requirements
  • Following up with callers to ensure customer satisfaction and timely response to requests

Requirements

To be successful in this role, you will need:

  • Excellent customer service skills
  • Ability to work independently and as part of a team
  • Detail-oriented and excellent data entry skills
  • Bilingual ability is a plus

Benefits

We offer a competitive salary of $19.00 per hour, as well as a range of benefits including medical, dental, and vision coverage, critical illness and accident insurance, and a 401(k) retirement plan.

Work Environment

This is a fully onsite position located in Honolulu, HI. We are an equal opportunity employer and welcome applications from diverse candidates.



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