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Technical Account Manager

2 months ago

Westmont, Illinois, United States Gamma Technologies Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Gamma Technologies. As a Technical Account Manager, you will play a critical role in building and maintaining strong relationships with our key clients, serving as their primary point of contact for technical inquiries, troubleshooting, and escalations.

Key Responsibilities
  • Client Relationship Management
    • Build and nurture strong relationships with assigned clients, understanding their business objectives and identifying opportunities to add value through our products and services.
    • Provide expert technical guidance to clients during product implementation, configuration, and ongoing usage, troubleshooting and resolving technical issues in a timely manner.
  • Technical Expertise
    • Develop and maintain a deep understanding of our products and services, as well as relevant technologies and industry trends.
    • Collaborate with clients to understand their technical requirements and advise on solutions that align with their business needs.
  • Communication and Collaboration
    • Communicate complex technical information to both technical and non-technical stakeholders, using clear and concise language.
    • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless delivery of our products and services.
Requirements
  • Education and Experience
    • A Bachelor's degree in Engineering or a related field, with a minimum of 3 years of relevant experience in a customer-facing technical role.
    • Proven expertise in a customer-facing technical function, such as Applications Engineering, Solutions Engineering, or Technical Account Management.
  • Skills and Qualifications
    • Strong understanding of system simulation tools, such as GT-SUITE, AMESim, or Dymola.
    • Excellent communication and interpersonal skills, with the ability to work effectively with clients and cross-functional teams.
    • Fluency in English, with conversational German and/or French a plus.
About Gamma Technologies

Gamma Technologies is a leading provider of multi-physics CAE simulation software, serving the transportation, power generation, and industrial equipment industries. We are committed to using technology to make a global impact, helping our clients deliver products for a cleaner, sustainable environment. Our company culture encourages collaboration and innovation, with a focus on delivering exceptional results for our clients.