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Customer Experience Specialist

2 months ago

Crystal River, Florida, United States GP Mobile, An Authorized T-Mobile Retailer (Southeast) Full time
Job Description

**About GP Mobile, An Authorized T-Mobile Retailer (Southeast)**

We are a leading wireless retailer dedicated to providing exceptional customer experiences and delivering innovative solutions to our customers.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Mobile Expert. As a Mobile Expert, you will be responsible for building strong relationships with our customers, providing personalized solutions, and delivering a world-class customer experience.

Key Responsibilities

  • Customer Engagement
    • Build rapport with customers and understand their needs and preferences
    • Provide personalized solutions and recommendations to meet customer needs
  • Product Knowledge
    • Stay up-to-date on the latest wireless products and services
    • Effectively communicate product features and benefits to customers
  • Sales and Service
    • Meet or exceed sales targets and provide exceptional customer service
    • Resolve customer complaints and issues in a timely and professional manner
  • Team Collaboration
    • Work collaboratively with team members to achieve sales and customer service goals
    • Participate in ongoing training and development to improve skills and knowledge

Requirements

  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED
  • Bilingual candidates encouraged to apply

What We Offer

  • Competitive base pay plus milestone bonuses
  • Benefits for part-time and full-time associates
  • Medical, dental, and vision benefits
  • Generous paid time-off programs
  • Phone service discounts
  • Serious growth potential for your career