Global Tax Compliance Specialist
2 days ago
Fonoa is a leading provider of tax automation solutions for digital-first companies. Our innovative approach enables businesses to stay compliant with international tax regulations, reducing manual processes and costs associated with transacting globally.
Salary
We offer a competitive base salary of $120,000 - $180,000 per year, depending on experience. Additionally, we provide attractive equity options to incentivize growth and success.
Job Description
As an Enterprise Customer Success Manager at Fonoa, you will be responsible for ensuring customers fully leverage our tax solutions to enhance their indirect tax strategies. This involves managing a diverse portfolio of accounts and collaborating closely with internal stakeholders to secure successful renewals and drive expansion.
Key Responsibilities:
- Adoption and Usage Best Practices: Develop strategies for adoption and usage throughout the implementation and service phases to optimize customer engagement with Fonoa's tax solutions.
- Value-Driven Advocacy: Generate case studies and cultivate referenceable customers to foster Fonoa advocates, thereby expediting sales processes.
- Account Growth Enhancement: Identify opportunities for upselling and cross-selling to foster account growth.
- Escalation Management: Manage customer escalations and coordinate cross-team efforts to resolve issues efficiently.
- Customer Portfolio Management: Proactively oversee the customer portfolio from onboarding to renewal, aiming for high NPS and customer satisfaction.
Required Skills and Qualifications:
- 6+ years in customer success, project management, account management, or similar roles.
- 3+ years of experience in B2B SaaS environments.
- A proven ability to build strong, collaborative relationships across various organisational levels, including with customer champions and C-suite executives.
- Clear communication skills, capable of engaging both technical and non-technical stakeholders.
- Proficiency in developing Professional Services solutions that deliver tangible value, with a solid grasp of the commercial aspects of proposals and delivery.
- A creative and entrepreneurial mindset, with the ability to think innovatively.
- A keen interest in a fast-paced, scale-up environment and are motivated by the opportunity to contribute to growth.
Benefits:
We enable companies worldwide to seamlessly handle their taxes when transacting online by providing outstanding products that automate their workflows. To build exceptional products, we are aware that we need great people. We have a distributed team in more than 20 countries worldwide.
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