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Airport Agent

2 months ago

Pasco, Washington, United States Allegiant Travel Full time
Job Summary

This is a dynamic and challenging role that requires a high level of customer service and operational expertise. As a Customer Service/Ground Operations Agent with Allegiant Travel, you will be responsible for providing exceptional service to our customers, while also ensuring the smooth operation of our ground services.

Key Responsibilities
  • Process tickets and check baggage for accuracy and compliance with airline regulations
  • Provide information to customers on arrival and departure times, boarding procedures, and seating arrangements
  • Marshal in planes and push back aircraft
  • Handle denied boarding situations and re-accommodate customers as needed
  • Assist customers with special needs, such as those requiring assistance in boarding
  • Load and unload baggage and mail to and from aircraft and airport baggage areas
  • Operate heavy machinery and equipment, such as tugs, tractors, and deicers
  • Enforce safety and security measures, and monitor safety-sensitive zones
  • Ensure compliance with FAA and Allegiant Air regulations
Requirements
  • High School Diploma or equivalent required
  • Minimum one year of customer service experience, or equivalent in related training and/or experience
  • Ability to read, write, and speak English fluently
  • Valid driver's license required
  • Basic computer skills and knowledge of general office equipment
  • Ability to work efficiently under time constraints and in a fast-paced environment
  • Availability to work varied hours, including nights, weekends, and holidays
Preferred Qualifications
  • Knowledge of airline industry operations and procedures
  • Experience with heavy machinery and equipment
  • Ability to work in a confined area and crawl in and out of small spaces
  • Ability to wear personal protective gear
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Dynamic and supportive work environment
  • Recognition and rewards for outstanding performance