Customer Accounts Representative
1 week ago
About Aaron's:
">Aaron's is a retail company that offers customers the opportunity to own products for a fraction of the retail price by leasing them.
">Salary Range: $17.00 - $18.00 per hour
">Job Description:
">- Main responsibilities include attainment and upkeep of customers' accounts, direct contact with customers who have not renewed their lease agreement(s), selling customers on the benefits of timely lease agreement renewal payments, and assisting the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
Required Skills and Qualifications:
">- Must be at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record) for United States candidates or at least 18 years old for Canadian candidates.
- Ability to work a schedule of hours varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
- Two years of retail/customer service experience preferred.
- High School diploma or equivalent preferred.
- Excellent interpersonal and communication skills.
- High energy with the ability to effectively perform all functions of the store and multitasking effectively.
- Proper telephone etiquette.
- Maintain a professional appearance.
- Proficient computer skills.
Benefits:
">- Incentive pay based on performance.
Work Environment:
">This role involves working in a fast-paced retail environment with regular interaction with customers and colleagues.
">How You Will Succeed:
">You will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
">Skillset for Success:
">- Connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations.
- Strong multi-tasking, organizational, negotiation and persuasion skills are necessary.
The Work:
">- Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
- Sell customers on the benefits of timely lease agreement renewal payments.
- Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
- Assist with merchandise returns and guest deliveries as directed by management.
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
- Load, secure and protect product in company vehicle.
- Safely operate company vehicle.
- Assist the Sales Team as needed.
- Any reasonable duties requested by management.
Requirements:
">- Must meet DOT requirements to obtain certification in required states (United States).
About the Job:
">This role is perfect for individuals who enjoy working with people, are able to think on their feet, and can handle multiple tasks simultaneously.
">How to Apply:
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