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Hotel Receptionist
2 weeks ago
Courtyard San Antonio Airport is a growing hospitality company with a portfolio of over 1,550 hotels worldwide.
Job DescriptionWe are seeking an experienced Front Desk Staff Assistant to join our team. As a Front Desk Agent, you will be responsible for providing outstanding guest service, registering guests, making reservations, and settling accounts.
Key Responsibilities:- Greeting and Welcoming Guests: You will be the first point of contact for our guests, welcoming them and ensuring they have a positive experience.
- Maintaining Telephone Switchboard Operations: You will be responsible for maintaining the proper operation of the telephone switchboard, answering calls, and responding to guest inquiries.
- Providing Hotel Services and Amenities Information: You will be able to provide information about hotel services and facilities to our guests, including room amenities, dining options, and local area attractions.
- Establishing Good Communications: You will work closely with fellow associates and other departments to establish and maintain good communications, ensuring seamless operations and excellent guest service.
- Familiarity with Company Policies and House Rules: You will be expected to be familiar with all Aimbridge Hospitality policies and house rules, ensuring compliance and maintaining high standards of personal appearance and grooming.
- Operating Front Desk Computer System: You will be responsible for operating the Front Desk computer system, maintaining accurate records, and resolving any technical issues that may arise.
To be successful in this role, you will need:
- A college degree in a related field or equivalent experience.
- Excellent communication and interpersonal skills.
- The ability to work well under pressure, multitasking, and prioritizing tasks effectively.
- Familiarity with Microsoft Office and hotel products.
- Basic arithmetic skills and the ability to use logic to solve problems.
After an initial waiting period, full-time employees are eligible for a competitive benefits package, including:
- Daily Pay Medical, Dental, and Vision Coverage.
- Short-Term and Long-Term Disability Income.
- Employee Assistance Program.
- 401k Retirement Plan.
Our hotel is located near San Antonio International Airport, offering convenient perks for travelers. We are passionate about serving guests and driving exceptional results. If you are a motivated and customer-focused individual who is looking for a rewarding career in hospitality, we encourage you to apply.