Healthcare Program Manager Lead
3 weeks ago
We are seeking an experienced Triage Service Delivery Specialist to lead our virtual triage service delivery team at Greenberg-Larraby, Inc. The selected candidate will be responsible for overseeing the daily operations of our assigned program, ensuring high-quality patient care and treatment services.
About the Role:
This Triage Service Delivery Specialist will serve as a key member of our management team, focusing on contact center operations, compliance, and performance matters. Key responsibilities include:
- Oversight of daily call center operations to meet performance metrics.
- Maintenance of updated knowledge of Call Center performance requirements and corporate policies.
- Provision of updates and training to staff regarding these policies and procedures.
- Evaluation of training needs to ensure staff maintains current knowledge of multiple programs.
- Collaboration with customers for open communication, cooperation, and timely issue resolution.
- Monitoring of performance goals and objectives for call center staff.
Key Requirements:
- Bachelor's degree in relevant field and 7+ years of relevant experience or equivalent combination of education and experience.
- 3 years of people management experience.
- Ability to obtain US Security Clearance.
- 5-7 years of work experience managing multiple contact centers in lieu of degree.
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development
Compensation Package: $80,000 - $105,000 annually, based on experience and qualifications.
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