Bartender - Mixology Expert

The Bartender serves food and beverage to restaurant guests in a timely fashion, ensuring excellent service and guest satisfaction every time. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

• Provide high-quality service to all guests, ensuring their needs are met and exceeded.
• Know and live the mission and values of White Lodging, providing exceptional customer service and promoting a positive work environment.
• Complete all necessary setup, side work, and closing duties as assigned, maintaining a clean and organized workspace.
• Check the restaurant before, after, and during shifts for cleanliness and remove any debris, ensuring a safe and healthy environment for guests and staff.
• Maintain high cleaning standards of the bar, performing daily cleaning and side work tasks.
• Check bar glasses for cleanliness and ensure they are free from cracks, chips, and stains.
• Be knowledgeable of all menu items, their ingredients, preparation methods, and garnishes, and be prepared to answer guest questions in a direct and concise manner.
• Know daily features and specials, and use suggestive selling and upselling techniques to increase the check average.
• Take guest orders correctly, read them back to the guest, and ring orders into the system accurately, ensuring accuracy and efficiency.
• Check food presentation before serving, ensuring hot food is hot and fresh, and cold food is cold.
• Check guest satisfaction with food quality within two bites, addressing any concerns or issues promptly.
• Present checks correctly, free from errors, and in a timely manner, ensuring a positive dining experience.
• Follow and comply with all White Lodging cash handling policies and end-of-shift paperwork procedures.
• Follow all White Lodging policies and procedures, including work procedures and attendance.
• Learn and maintain all information regarding the hotel, engaging in pre-shift briefings and staying up-to-date on hotel operations.
• Promote teamwork and a friendly, safe work environment, ensuring a positive and productive team dynamic.
• Perform any other reasonable duties as assigned, supporting the team and contributing to the success of the restaurant.
• Follow all AL standards for uniform and appearance, maintaining a professional and polished image.
• Be knowledgeable of all bar products and services, making recommendations and providing exceptional service to guests.
• Make conversation with guests, creating a personal connection and ensuring a positive dining experience.
• Ensure guests are not overserved beverages if intoxicated, prioritizing their safety and well-being.
• Be able to take out kegs, fetch new kegs, and hook up equipment, performing heavy lifting and moving tasks as needed.