Telehealth Medical Assistant

2 weeks ago


San Rafael, California, United States Executive Mental Health Full time
About Executive Mental Health's Telehealth Service

Executive Mental Health (EMH) has been providing remote assessment and treatment of cognitive behavioral and emotional conditions since 2020. Our Telehealth service utilizes a HIPAA-compliant videoconferencing platform, allowing patients, residents, family members, and skilled nursing facility management to participate in therapy sessions remotely.

Job Summary

The Telehealth Medical Assistant plays a vital role in the care team, ensuring residents receive quality care while respecting social distancing and safety measures. This position acts as a Telehealth Concierge, coordinating visits, and providing a warm interface before therapy sessions begin.

Key Responsibilities
  • Visit assigned skilled nursing facilities for daily work assignments, ensuring timely and efficient delivery of Telehealth services.
  • Bring Telehealth equipment to patients, facilitating seamless therapy sessions at partner skilled nursing facilities.
  • Assist Clinical Staff Team Members in discussing Telehealth services with new patients, promoting informed decision-making.
  • Coordinate care with both Clinical Staff and Facility Staff, ensuring seamless communication and collaboration.
  • Provide and gather patient medical documentation as instructed by clinical staff members, maintaining accurate records.
  • Manage daily preparation checklists for equipment care, including sanitization, recharging, and safe storage.
  • Work closely with facility staff members, providing follow-up support as needed.
  • Develop a working knowledge of the Telehealth web application (Doxy), ensuring efficient use of technology.
  • Filing clinical documentation as directed by facility staff, maintaining accurate records.
  • Technology troubleshooting, providing live support as needed, and ensuring reliable connectivity.
  • Meet physical demands, including lifting a minimum of 35 lbs, and adhering to HIPAA Compliance Privacy Regulations.
Requirements
  • In-person visits to all Skilled Nursing locations, with experience in infection control and PPE, are required. Safety training is provided in preparation for working with COVID-19 positive patients.
  • Background check and weekly/monthly COVID-19 testing are mandatory.
  • Traveling to different facilities upon request, with varying commute times, is required.
  • Flexibility with scheduling and availability on weekends are essential.
  • An active cellular service is necessary for communication with our staff.


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