Air Cargo Operations Manager

2 days ago


Washington, United States Dnata Travel Group Full time
About the Role

We are seeking a highly skilled and experienced Air Cargo Operations Manager to join our team at Dnata Travel Group. Based at Perth Airport, this role offers an exciting opportunity to lead and manage a team of professionals in delivering exceptional customer service and ensuring seamless cargo operations.

Job Description

The successful candidate will be responsible for overseeing the development and delivery of a customer-centric commercially focused cargo operation. Key responsibilities include:

  1. Managing and developing team members through coaching, mentoring, and performance feedback to achieve high levels of performance and service excellence.
  2. Contributing to significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, including SLAs and quality targets.
  3. Leading and managing the team effectively to control and reduce labor costs.
  4. Ensuring reliable customer service delivery and on-time performance by leadership, operational direction, and resources required.
  5. Liaising with the Training Team to ensure that all employees are up-to-date with mandatory and regulatory training.
  6. Enhancing professional relationships with internal and external customers to ensure effective cargo operations and continuous improvement.
  7. Liaising effectively with Customs, AQIS, Agents, Airport authorities, and other clients.
  8. Ensuring the appropriate standards of safety and security are achieved in line with dnata's requirements, government legislation, and international best practice.

This is a fantastic opportunity for an experienced Air Cargo Operations Manager to take their career to the next level and make a real difference in the success of our organization.



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